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Warranty & Policy

Thank you for giving us an opportunity to serve you, we want you to be completely satisfied with your purchase, please review the following RMA policy for all terms and conditions which are in effect:

  • All RF-Link's products carry 24 months original manufacturing's warranty from invoice date.
  • All returns require a RMA (Return Merchandise Authorization) number prior to return.
  • All RMA number is valid for 15 business days, any returned package must be received by RF-Link within 15 business days after issuance, and with freight prepaid (non-refundable) by customer. Any unauthorized or invalid RMA return will be refused at customer's expense.
  • RF-Link will not be responsible for returns lost or damaged during transit; we do recommend that items be shipped back by UPS or insured parcel post.
  • D.O.A. only applies to direct purchase from RF-Link.
  • D.O.A. period is 30 days from invoice date.
  • D.O.A. RMA request must be made within 15 business days after invoice date, full refund will only be issued after defective verified by RF-Link.
  • No refund will be issued for any request outside of D.O.A. period. RF-Link will make its best effort to repair or replace for any defective product.
  • A 20% restocking fee will apply on all items returned for any reason other than malfunction or incorrect shipments.
  • All RMA return must be in its original condition, RF-Link reserves the right to charge customer for any missing or damaged accessories, software, warranty card, and user manuals.
  • No cross-shipment will be made on any product for any reason.
  • Warranty does not cover any mishandling by customer.

RMA Request

Please select one of below methods to proceeds your RMA request:

In case of return, please ship the product(s) to:
RF-Link / Araneus USA, Inc., 2185 Sampson Ave # 103, Corona, CA. 92879 U.S.A.

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